“How Organizations Can Actually Start Using AI – Practical Steps, Small Wins & Real Examples” Artwork

Intelligent Process Automation

Intelligent Process Automation (IPA) and Artificial Intelligence (AI) enable companies to automate routine tasks with software so teams spend less time on manual work and more time on activities that leverage their unique and valuable skills. SimpliSmart was founded to help companies and clients generate business value through digital transformation – including Intelligent Process Automation (IPA), Business Process Manager (BPM), and Customer Relationship Manager (CRM). Unlike other advisory services, SimpliSmart is focused on ensuring companies succeed in their automation journey through measurable deliverables, and low-cost/long-term engagements.

All Episodes

Intelligent Process Automation

“How Organizations Can Actually Start Using AI – Practical Steps, Small Wins & Real Examples”

November 14, 2025 • Matthew Gustitus

SimpliSmart CEO Matthew Gustitus welcomes back Darren Ratliff, Director of Strategic Efficiency and Automation at Zotec, to move beyond theory and into action. This episode is all about the "how"—practical guidance for healthcare organizations ready to begin their AI journey.

Darren shares real-world examples of AI implementations that are delivering operational value today, from automating repetitive administrative tasks to streamlining clinical workflows. Matthew and Darren discuss the importance of starting small, celebrating early wins, and building momentum before tackling larger transformation initiatives.

Learn how to identify the right use cases for your organization, navigate cultural resistance, and integrate AI tools into existing workflows without disrupting day-to-day operations.